Terms and Conditions

Last updated: 22 August 2019

 

1. Access

1.1   You are provided with access to this Site in accordance with these Conditions and any orders placed must strictly be placed in accordance with these Conditions

1.1.1   We are Perfect Gifts, part of Unique Gifts group and we own and operate this Site

1.1.2   Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.

1.2   We provide the Site on an ‘as is’ basis and make no representations as to the quality completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:

1.2.1   All conditions, warranties and other terms that might otherwise be implied by law into these Conditions

1.2.2   Any and all liability to you, whether arising out of these Conditions or otherwise in connection with use of the Site.

Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.

 

2. Our rights

We reserve the right to:

2.1   Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.

2.2   Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.

2.3   Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the ‘Last updated’ statement above.

2.4   Protect our Intellectual Property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You acknowledge and agree that:

2.4.1     All Copy Right, Trademarks and all other Intellectual Property rights which form part of the website shall remain at all times our property.

2.4.2     All material contained on this website is only available for your personal use, excluding commercial use.

2.4.3     You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any part of our website, including all intellectual property rights unless expressly preauthorised and permitted by us.

2.5   If you in any way, whatsoever, breach clause 2.4 we reserve the right to claim damages against you, for your breach of our intellectual property rights and demand that you stop using the content taken from our Site immediately.

 

3. Use

Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:

3.1   use the Site for any fraudulent or unlawful purpose;

3.2   use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;

3.3.   impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;

3.4   interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;

3.5   transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;

3.6   remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;

3.7   frame or mirror any part of the Site without our express prior written consent;

3.8   reproduce the presentation of the Site.

 

4. Third party links

4.1   To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.

5. Privacy and Security

About the Privacy Policy you can refer to our Privacy Policy page here

 

6. Cookies

About the Cookie Policy you can refer to our Cookie Policy page here

 

7. Brands / Products with specific terms and conditions

7.1   Some brands have specific terms and conditions in addition to this Sites conditions.

 

8. How to order our products

8.1   Orders can be placed online or by email.

8.2   Having placed an order online or by email you will receive an emails providing you have an email address:

8.2.1   The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified. We will not collect any funds until we are ready to dispatch your items except for Paypal transactions (see clause 10). Please not some banks will reserve the funds for a short period of time before payment is due. A confirm email does not guarantee that we can meet your order.

8.2.2   A second email is sent when funds have been collected to notify you that your order has been dispatched. Once dispatched, we send all orders over night; if you have not received them within 4-5 days please contact us. 

 

9. Price

9.1   Prices are as displayed on perfectgifts.gr and are in Euro. 

9.2   We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.

9.3   Prices displayed are FINAL and inclusive of VAT and delivery charges. 

9.4   Prices of some brands may vary between certain territories.

9.5  Please note we accept only Euro.

 

10. Payment

10.1   Payment when ordering online can be by credit and debit card (via Paypal system) Paypal or bank transfer. Payment is debited when the stock has been confirmed as ready for dispatch!

10.2   To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet

10.3   If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.

 

11. Contract

11.1 No contract will exist between Perfect Gifts (part of Unique Gifts Group) and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time.

11.2 A legally binding contract is created when the goods are dispatched.

11.3 Ownership will pass when the goods are dispatched

 

12. Right to cancel your contract

12.1   You may cancel your contract with us for the goods you order at any time up to the end of the 14th working day from the date you receive the ordered goods.

12.2   You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.

12.3   You cannot cancel your goods if they are perishable.

12.4   To cancel your contracts please email us at [email protected]

12.5   Orders are dispatched promptly, therefore we are unable to cancel or amend your order once you have received your order confirmation. If you still wish to cancel your order, please return your order once received, in accordance to our returns policy.

12.6  All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty & returns costs will be deducted from the refund.

12.7  You will be notified when the refund has been processed, and the method of payment you used to order the item(s) will be credited if received within 14 days of delivery. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return.

12.8   Please note we do not have an exchange policy.

12.9  Under Consumer Contracts Regulations 2013, if you buy online or by email, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us.

About the full Returns & Refunds Policy you can refer to our Returns & Refunds Policy page here

 

 

13. 14 day money back guarantee

13.1 In addition to clause 12 we also offer a 14 day money back guarantee for non-perishable goods. If the goods you receive are faulty as at the day of delivery, you have 14 days from the date of delivery to make use of this money back guarantee.

13.2 If you have purchased an item within the last 14 days and are not happy with it, please refer to the instructions provided in the order you received, alternatively email [email protected] for assistance. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation.

13.3 Perfect Gifts (part of Unique Gifts Group) reserves the right to determine in each case whether the goods should be returned by you or simply made available for collection. Perfect Gifts (part of Unique Gifts Group) reserves the right to establish that goods are not faulty as at the day of delivery, and does not automatically accept liability for faults in any goods that are returned.

13.4 Once the item has been received and checked, if it is established by Perfect Gifts (part of Unique Gifts Group) that the item was not faulty or damaged at the date of delivery, you will be notified of this determination within 14 days of receipt. In such circumstances you will not be entitled to a refund under the 14 day money back guarantee. You will be entitled to request that the item is returned to you and you will be responsible for the cost of postage

13.5 Please note we will not be responsible for items lost or damaged in transit during return.

13.6 Save as required by law, this 14 day money back guarantee does not apply to perishable products, personalised products or those products marked with an asterisk (*) or where indicated in the product description.

13.7 Refunds are processed by the original payment method. If the card used to make the original payment has expired, we will offer Pay Pal or bank transfer as an alternative.

13.8 If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section. If you have been unable to notify us or to return the goods within 14 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. Perfect Gifts (part of Unique Gifts Group) reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.

13.9 Please note that any returned items that are received outside of the 14 day return period will not be accepted for a refund and will be returned to the original delivery address. Please note that re-dispatch charges will apply and must be paid in full prior to the parcel being released for return.

14. Cancellation by us

14.1   We reserve the right to cancel the contract between us if:

14.1.1   We have insufficient stock to deliver the goods you have ordered.

14.1.2   We do not deliver in your area.

14.1.3   One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2   If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.

 

15. Delivery

About the Shipping you can refer to our Delivery Information page here

 

 

16. All items on www.perfectgifts.gr are with included delivery charge

16.1   Please see our delivery page for the latest charges.

16.2   All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.

 

17. Liability

17.1  If the goods you receive are incorrect, damaged or defective, or you’ve received an incorrect quantity, we require you to notify us in writing at our contact address within 7 days of the delivery. We cannot accept any liability unless you notify us in accordance with these terms and conditions. Original packaging must be kept as proof of the condition the goods were received in.

17.2   If you do not receive the goods ordered within the date specified on the website we require you to notify us at our contract address within 14 days of ordering the goods. We cannot accept liability unless you notify us pursuant to these terms and conditions.

17.3   If you notify a problem to us under clause 17.1 or 17.2 above, our only obligation will be, at your option:

17.3.1   To make good any shortage or non-delivery

17.3.2   To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or

17.3.3   To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund

17.4   Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.

17.5   You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

17.6   Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.

 

18. Electrical products

Perfect Gifts does not provide extended warranties for electrical items; the customer is to rely on the supplier warranty.

 

19. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.

 

20. Entire Agreement

These Conditions, together with our current website process, additional terms and conditions for specific products, delivery details, contact details, privacy policy, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any good offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

 

21. Complaints/ Feedback/ Recommendations

Please feel free to give us any feedback, recommendations or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us on [email protected] or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day.